Addiction and Mental Health Worker, Crisis Centre First Contact

CMHA Thames Valley Addiction & Mental Health Services • London, Ontario, Canada • 7h ago

Direct Service - (OPSEU)

Application Deadline: April 30, 2025 -

Consider revitalizing your career and making a difference in your community by joining our team! WHAT WE'RE OFFERING:

What you'll be making -Starting rate for this role is$27.14per hour (Level 1 -- Direct Service), with a wage differential, based on regulation ($30.01per hour for Level 1 -- Direct Service, Regulated):
Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated)
For internal applicants, grid level placement will occur as per the Collective Agreement
When you'll work-Every other weekend, 2 pm to 9 pm, Saturday and Sunday
What your benefits will be - 9% in lieu of benefits
Your pension plan- Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

HOW YOU WILLBE MAKINGA DIFFERENCE:

Respond to in-person and phone referrals for service to the Crisis Centre
Work collaboratively with referral sources to ensure a smooth transition to services for participants
Contribute to a welcoming and supportive environment for individuals attending the Crisis Centre
Complete mental health and addictions assessments and interventions based on the theory of crisis management including rapid response, risk assessment, de-escalation, stabilization, and referral to determine individual needs and level of risk
Utilize interventions consistent with a harm reduction approach
Establish a therapeutic relationship to maximize the benefits of engagement between the staff person and the individual
Provide short-term follow-up support to bridge the gap from referral to engagement with a longer-term support service as needed
In partnership with the participant, coordinate and facilitate linkages to appropriate services and supports in the community
Advocate as necessary in order to facilitate access to services and supports with the objective of remediating the immediate crisis situation
Provide information regarding resources found within both the broader addiction and mental health system and the community in general
Engage Emergency Services when it is determined that additional intervention is required
When appropriate, act as a liaison with caregivers and/or support providers who are involved with the individual to facilitate a coordinated approach to service provision
Provide referrals to other services within the organization such as the Crisis Assessment TeamandTransitional Case Management Team, as necessary
Provide health teaching and information regarding a variety of coping techniques and strategies, e.g. grounding, breathing techniques, self-care, nutrition, sleep hygiene, techniques to enhance overall well-being, the completion of crisis plans
Provide individual follow-up as determined to be necessary and/or appropriate

Reception

Serve as initial contact in greeting and directing participants, staff and guests with a primary focus on providing a welcoming environment to all site visitors
Ensuring that all enquires are addressed in a timely manner
Work collaboratively with co-workers to ensure the effective flow of relevant information between co-workers as well as to individuals-served and site visitors (including messages, service information, organizational and site-specific information)
Ensure that reception areas are maintained in a manner that is tidy and inviting, and that public bulletin boards and brochure supply areas are kept current and accessible
Operate telephone system -- answer, screen and forward telephone calls, record and relay information
Ensure sign in book is updated to assist in tracking of all persons in the building as per Health and Safety requirements
Retrieve and bring the sign in book when an evacuation of the building has occurred in order for a roll call to be completed
Retrieve, sort, date stamp correspondence, and distribute accordingly
Coordinate and distribute all incoming e-mails to the general e-mail account, all incoming faxes, and all incoming postal mail

Reach Out responsibilities:

Provide crisis intervention services and supports on the Reach Out Crisis line via phone, text and web chat
Respond to voicemails from the Reach Out Crisis line
Establish a therapeutic relationship with callers to the Reach Out line, and work with these clients to address their immediate concerns

WHAT YOU'LL NEED TO APPLY: Police Vulnerable Sector Check Requirements

We require the following qualifications:

Post-secondary education in a relevant field of study e.g. social work, psychology, or a related discipline(primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
Ability to attend work regularly

We prefer the following qualifications:

Proficiency in the areas of crisis intervention, crisis resolution, and community support
Training in crisis intervention and crisis resolution, including ASIST
Extensive knowledge of community resources, service and support programs, and barriers individuals face in accessing same
Working knowledge of a variety of treatment, intervention, and support strategies for mental health and addictions
Computer literacy
3 years' experience working in mental health
2 years' experience in mental health crisis intervention
Experience with, and detailed knowledge of, mild, moderate \& serious mental illnesses, usually gained by several years of working with this population
Experience working in a community-based setting; preferably with an established network of service \& support resources
Written and verbal communication skills
First Aid \& CPR, WHMIS
Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada