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Experience working on industry standard off-the-shelf CCM products for document production such as SmartCommunications and/or low code platforms such as Mendix etc.
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Experience working in a medium to complex enterprise IT projects and maintenance teams.
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Able to identify and consider business implications of the application of technology to the current business environment.
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Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message.
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Hands on experience with change management tools/methodologies.
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Coordinate and lead activities with business owners to gather detailed requirements through interviews, documentation and facilitated working sessions for approved projects and enhancements.
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Monitor business decisions and manage requirements documentation and communication.
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Organize and manage multiple assignments with competing priorities and deadlines, while adhering to departmental guidelines and expectations.
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Evaluate project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.
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Estimate Rough Order of Magnitude for the level of effort/cost of new application functionality.
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Understand customers' processes and products and how they fit within the goals of the function or business unit.
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Lead analysis of requirements to determine the systems' potential and define impact on other business units and systems.
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Support the development team in completion of impact assessments and validation of effort estimates.
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Create process models based on business requirements in order to determine the completeness of the information and process components.
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Hands-on experience working on Agile projects, familiar with Agile ceremonies and drives them as required.
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Utilize Unified Modeling Language tools in creating Use Cases, Class and Sequence Diagrams based on the product design documentation.
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Support system configuration and integration testing including the functionality, performance and fit to ensure original requirements are met.
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Support the implementation activities, troubleshooting system environmental issues and providing training as required.
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Perform impact analysis of application changes across various components, holding an end-to-end view of the system.
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Extended Hours during Peak Periods/Shift Work/Holiday Work, as required
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Regular Predictable Attendance
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Visibility in the Office, as required
