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Experience developing and delivering a province/nation-wide training strategy and roll out plan for an operational and First Responder environments
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5+ years of experience as Trainer, preferably in OPS or Land Ambulance Dispatch Centers or Paramedic services
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Experience delivering training material to both technical and non-technical users.
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Experience creating training material or user documentation, preferably in OPS or Healthcare sector
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Experience creating and managing training project plan/schedules
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Demonstrated ability to plan and manage a complex province-wide schedule
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Demonstrated experience with telecom and dispatch systems
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Familiar with paramedic practices, ambulance dispatch centre operations and related communications system functions
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Knowledge of current and emerging 911 technologies to meet needs of the PSAP user community, including, but not limited to a wide range of Telecommunication technologies for voice, video, text and data.
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Experience in the development, design and delivery of training material for both technical and non-technical users at the specified experience level
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Knowledge and experience in delivering training on specified packages and platforms
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Knowledge of Telephone systems, GIS, spatial concepts (geographic orientation and mapping), Automated Vehicle Locator, Call recording and Dispatching
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Ability to link learning and development strategies/frameworks to policy, operational and project goals.
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Demonstrated strong problem-solving, analytical, and organizational skills,
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Exceptional verbal and written communication skills, presentation skills, and interpersonal skills
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Ability to clearly articulate messages to a variety of audiences from entry-level users to senior-level executives.
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A team player with a track record for meeting deadlines.
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Minimum valid driver's license class of G, or equivalent, as recognized by the Province of Ontario and the ability to travel within Ontario frequently and for extended periods of time.
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Demonstrated experience working with a large project team.
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Experience delivering training related to 24x7 critical environments and operations.
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Experience with the land ambulance sector and its stakeholder would be an asset.
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Knowledge of Public Safety including Police, Ambulance and Fire.
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Knowledge of Emergency Health Services or Healthcare Sector would be an asset.
