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Perform the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move-in;
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Respond to all leasing inquiries, securing appointments to view the property and update/record activity in Yardi Voyager and Funnel as applicable;
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Conduct property tours and show available suites to prospective residents and ensure standards as per QuadReal's leasing policy are met when engaging with prospective residents;
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Maintain a comprehensive knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided;
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Conduct background checks, credit checks, and ensure timely notification is provided to all applicants of the application status;
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Facilitate the signing of all leases, schedules, assignments, and addendum forms utilizing Yardi Voyager, Rent Café and Funnel.
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Assemble and provide move-in packages to new residents;
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Communicate and work with Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents; and
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Collaborate with the Centralized Leasing Team as required.
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Uphold QuadReal's mission, vision, and values serving as a brand and cultural
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ambassador for our residents, co-workers, vendors, and the public;
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Drive leases by highlighting the quality of the community and the lifestyle available with a QuadReal rental apartment;
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Enhance customer experience through touchpoints during the leasing and resident lifecycle.
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Maintain a working knowledge of competitive buildings and conduct monthly market surveys of these properties.
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Provide feedback and recommendations to Leasing Manager on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property;
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Establish and maintain relationships with community organizations, including local businesses that may add value to the Resident experience or result in increased traffic to the property; and
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Perform other duties related to leasing, marketing and administration as required.
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Generate reports in Yardi Voyager on vacancy, traffic, and other metrics on a weekly basis;
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Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation using Yardi Voyager and Rent Café;
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Utilize Yardi Voyager, Rent Café and Funnel to record transactions and run various operating reports.
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Coordinate reservations of elevators for move-ins and move-outs;
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Inspect all vacant suites daily to ensure suites are in optimal condition for showings/appointments;
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Report to Leasing Manager and Community Manager deficiencies in suites and common areas.
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Understand and adhere to QuadReal's Health and Safety policy;
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Ensure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Fire Code and Occupational Health and Safety Act;
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Comply with regular fire and life safety standards including monthly testing and annual drills; and
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Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment.
