Description: About us: Your opportunity: Your responsibilities will include:
- Troubleshooting complex computer system problems.
- Testing and analyzing new and upgraded software and/or hardware.
- Tracking service metrics to inform continuous service improvements.
- Installing and configuring endpoint devices with applied security measures
- Troubleshooting and resolving system, network and/or server problems
- Troubleshooting printing infrastructure issues while ensuring normal operations and continuous improvement
- Monitoring the performance and integrity of underlying systems and infrastructure
- Conducting detailed analysis of system performance to inform management decision making
Essential Qualifications:
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Bachelor's Degree in computer science or acceptable combination of equivalent experience.
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Minimum five years experience with Microsoft inTune
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Minimum five years experience with PowerShell Scripting, software packaging, and deployment techniques
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Minimum five years experience with Identity and Access Management
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Strong knowledge managing devices in a computer lab setup - both virtually and physically
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Demonstrated ability to implement best practices in securing the infrastructure and end points
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Strong knowledge of Microsoft Azure
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Strong writing and verbal communication skills
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Strong customer service skills
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Effective problem solving skills
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Able to work concurrently on multiple projects, adjust to occasional changes in priorities and respond quickly and effectively in emergency situations
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Able to instruct, direct, assist, guide, and share information with both technical and nontechnical personnel alike
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Microsoft Certifications related to Azure and Desktop Management
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Cybersecurity certification
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ITIL certification
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Project management certification
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Adaptable
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Multi-tasker
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Proactive
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Problem solver
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Self-directed
Diversity Statement
University of Toronto
