Purpose: Key Responsibilities:
- Serve as the local expert and general resource for DC Operations staff to answer questions and share system's knowledge.
- Perform inquiries in host systems as needed to assist in understanding customer requirements, including but not limited to; EDI transactions, VAS and routing.
- Act as the main point of contact in the DC for IT and other supply chain departments to coordinate DC requirements for testing related to system upgrades and issues fixes.
- Participate in meetings with DC Operations staff and local IT staff as needed to identify and resolve systemic issues affecting DC performance.
- Coordinate with IT and Customer Service to ensure that all date fields are always aligned correctly to ensure that OTIF reporting is accurately measuring as it is intended to.
- Communicate effectively with other supply chain departments to assist in improving the overall understanding of the DC WMS and its interactions with the host systems.
- Provide recommendations for continuous process improvement in the DC based on an expert's level systems knowledge.
- Continuously evolve knowledge of all required systems by participating in training provided
- and engaging with users in other departments to learn from their expertise.
- Be the point of contact for research on shortages, substitutions.
- Daily Productivity Planning reporting
- Other duties as required and directed by the Sr. Manager, Distribution
Key Relationships:
- DC Managers/Supervisor
- IT
- Inventory Control
- Compliance
- Customer Service
Knowledge, Skills and Abilities:
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Strong aptitude for understanding complex, integrated information systems.
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Strong knowledge of WMS and ERP principles.
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Strong knowledge of Excel, Word and Outlook.
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Working knowledge of DC operations, including storage methods and material flow.
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Effective organization, communication and meeting skills
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Excellent command of the English language, both verbally and written.
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A minimum of 3 years' experience working with information systems to provide analysis, complete research and perform testing.
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Previous experience in a role designated as a system "Super User" is an asset.
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University/college degree or demonstrated equivalent skills obtained through previous work experience.
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Fluent in English, both oral and written
Adidas
