Primary Purpose Key Accountabilities
- Deliveries, setups, and pickups of home medical/oxygen equipment within an assigned route in a prompt, courteous, and professional manner
- Responsible for coordinating vehicle maintenance
- Safely loading and unloading of home medical and oxygen equipment
- Work within a high safety standard while identifying and communicating any safety hazards at delivery sites
- Responsible for completing various regulatory paperwork, including TDG, Vehicle Inspection Reports, Hours of Service etc.
- Complete routine assessments of equipment and identify potential repairs at customer sites
- Provide verbal product education and supporting documentation to clients in accordance with company procedures
- Troubleshoot equipment malfunctions
- Maintain good housekeeping practices
- Complete daily inventory tasks
- Ability to work various shifts, including days, evenings, weekends, and holidays
- Must be available for afterhours/on-call emergency service on a rotational basis
Qualifications Required Qualifications Education
- High school graduate or equivalent experience
Experience
- Have a valid driver's license for the respective vehicle type for 24 months with a clean driving record
- Have 12 months of relevant driving experience within the previous 2 years with equipment that is similar to the size and type the driver will operate
- 1-year experience working in a customer service environment
Knowledge / Skills / Abilities
- Must be safety oriented
- Must comply with internal policies, procedures, and Government regulations
- Strong ability to set priorities and follow through on tasks within tight deadlines
- Proficiency in Microsoft 365: Must be able to efficiently use Microsoft Teams, Outlook, Excel, and Word
- Proficiency using smart phone technology
- Strong attention to detail
- Must be a team player
- Must have strong customer focus and patience
- Must be dependable and accountable (attendance and punctuality)
Nature and Scope Physical and Sensory Demands:
- Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 75 pounds
- Proof of full vaccination against the COVID-19 virus is required for this role. Fully vaccinated means having received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by the World Health Organization (WHO) (e.g. two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and having received the final dose of the COVID-19 vaccine at least 14 days prior.
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