Who we are About the job Responsibilities
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Assist with Pricing and Deal workflows
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Prepare Pricing and Deal Structure, use and master internal pricing tools
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Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
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Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
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Oversee and maintain CRM records
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Account Data/Ownership queries: Account consolidation, SID movements
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Updating account, opportunity, contact, and lead level data
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Be an Internal liaison:
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For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tickets
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Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately. You will deal with people, data sets and processes.
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Build and Present Customer Contracts:
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Willingness and ability to hop on customer calls along with an AE to:
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Explain and present on aspects related to above
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Preparation for sales meetings and conducting AE research (
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Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them
Qualifications Required:
- 2+ years of sales support, sales, customer success, or account management experience
- Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.
- You have a collaborative approach, a "can do" attitude and are relentless in pursuing goals and solving problems.
- Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
- Ability to advocate for customer internally with cross-functional stakeholders
- Extreme attention to detail on written and verbal communications
- Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
- Ability to prioritize and multi-task
- Bachelor's Degree or equivalent years of experience required.
Desired:
- Experience as a government contractor or working with government or public sector accounts
- Knowledge in CPaaS and telecom is a plus
Location Travel What We Offer
- Based in British Columbia. : $66,700 - $83,400.
Twilio
