JOB PURPOSE KEY RESPONSIBILITIES
- Manage, draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
- Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
- Clearly and effectively distill and transfer client feedback to creative team
- Prioritising workloads for the team, and escalating when needed
- Ensure client requirements are met whilst protecting DEPT® brand values
- Maintain a full understanding of the clients' business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
- Build excellent working relationships with key clients - by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
- Ensure high standards are maintained and add value wherever possible
- Ensure success criteria are met and projects are delivered to time and to budget
- Maintain a good knowledge of all DEPT® products and services and actively promote them to clients
- Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
- Work with the team to determine and test creatives across client owned channels
WHAT WE ARE LOOKING FOR
- Experience delivering a broad range of multi-channel digital marketing communications
- Extremely organised, with the ability to manage multiple projects simultaneously
- You are ambitious with the ability to think strategically, contribute something new to the agency
- Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
- Highly motivated to learn, grow and improve
- Personable, approachable demeanor and motivating team player
- Moderate understanding of production and interactive processes
- Excellent oral and written communication skills
- Superb planning and organisation ability
- Ability to manage and develop client and supplier relationships
- Basic understanding of financials to effectively manage budgets
WE OFFER
-
15 days paid holiday per year, exclusive of bank holidays
-
Mental health support
-
A flexible, hybrid working policy
-
Possibilities to do what you do best and to develop your skills further with training, development and certifications
-
Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT®
-
A reputation for doing good. DEPT® has been a Certified
-
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
WHO ARE WE? DIVERSITY, EQUITY \& INCLUSION
DEPT
