JOB RESPONSIBILITIES
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Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
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Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
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Obtains referrals from families served by the location by following up through visits with families after the service
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Networks and builds community and civic relationships
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Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
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Maintains and tracks activity levels to ensure productivity
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Remains flexible with schedule to achieve results; often works nights and weekends
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Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
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Responds to client inquiries in a timely, respectful, sensitive and professional manner
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Supports families in time of grief with acts of kindness
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Connects with families through listening, honest communication and genuine concern
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Develops an understanding of each family's unique needs and offers solutions that provide value to them
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Stays in touch with families to ensure satisfaction
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Prepares for all appointments and performs all procedures with professionalism and attention to detail
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Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
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Builds trust-based relationships to earn the right to ask for referrals
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Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
Teamwork
- Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
- Acts as one team, setting arrangement continuation visits within two to three days after the service
- Shares family concerns with rest of the SCI team
MINIMUM Requirements Education
- High school education or equivalent
- 1-2 years of college or equivalent experience
License
- Valid driver's license with an acceptable driving record
Experience
- Sales experience or one to two years industry experience or equivalent education
- Previous experience with Customer Relationship Management (CRM) systems is a plus
Knowledge, Skills and Abilities
- Basic computer and technology skills within a sales environment
- Ability to work well in a team, as well as independently
- Ability to work beyond "standard" hours as the need arises
- Good driving record
- Good work ethic
- High-level of integrity
- Creative, outgoing and energetic
- Comfortable presenting in front of others
- Desire to help others
- Bilingual, knowledge of another language is a plus
Service Corporation International
