Senior Key Account Manager -- SDM (Beauty \& Wellbeing)
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people -- we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our collaborative and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE
Reporting to the Sr Director -- Loblaw/SDM PC and B\&W, this position is responsible for the Hair and Skin creation, execution \& communication of the customer plan, including trade investment management and application, that delivers consistent, competitive, profitable, and sustainable growth. Senior Key Account Managers work closely with and are supported by several cross functional teams including, Customer Operations/Strategy and Planning, Finance, Customer Service, Net Revenue Management, Category Management and Customer Analytics Associates to establish best-in-class practices and unlock opportunities to deliver against sales and profit targets.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
- Maximize sales results by applying effective sales/marketing strategies, effectively negotiating trade promotions and demonstrating effective budget management. This includes implementation of tactics that are developed through a shared planning process with fellow account teams, brand, trade marketing, supply chain and field sales, managing account spending efficiently and delivering targets within allocated budgets.
- Lead and participate in the development of the company's Annual Planning process for the designated trade segment (Hair and Skin) -- including forecast ownership.
- Lead and participate in the development of the shared Joint Business Plan with SDM Hair and Skin Category Director \& SDM marketing team.
- Manage the total customer interface ensuring ongoing development and profitable growth for the designated account (SDM).
- Utilize/Optimize trade spending to support Unilever's overall objectives and strategies within agreed parameters.
- Formulate plans to obtain agreed listings, retail pricing, distribution, shelf positioning and retail inventory levels.
- Evaluate customer tactics, plan implementation \& recommendations to improve for the future.
- Maintain excellent trade relations and customer support for our brands through effective execution of brand strategy in combination with a complete understanding of the customer's unique needs and the marketplace condition.
- Manage \& coach one direct report (Account Coordinator).
WHAT YOU WILL NEED TO SUCCEED
Experiences \& Qualifications
- Passion for high performance and creative problem-solving.
- Strong negotiation, communication, interpersonal, and presentation skills.
- Advanced level of computer skills (Excel, presentation development, word processing).
- Proven leadership and strategic planning abilities combined with strong financial management and strong analytical skills are essential (Nielsen, Customer and Shopper data).
- Undergraduate Degree required.
- Candidates should have a valid driver's license.
- Minimum 3 years of progressive previous account development experience and trade/consumer marketing experience within the mass merchandise, club, grocery or drug trade.
- Must reside within a commutable distance to Toronto.
Leadership
-
You are an inclusive motivator of people. Your team delivers with real passion, growing and learning from each other whilst delivering quick wins.
-
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
-
Critical SOL (Standards of Leadership) Behaviors
-
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
-
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
-
TALENT CATALYST: Invests in people -- coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
-
PURPOSE \& SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
-
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
-
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
