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Create and maintain wire templates to ensure banking information is accurate
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Book daily bank transactions such as EFT credits/debits, deposits, incoming and outgoing payments
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Work with various departments in Operations, Credit, Compliance and Finance to manage EFT, PAC, and wire payments
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Responsible for the daily and monthly bank/control account reconciliation of Canadian, USD and FX accounts to ensure activities posted to both GL and client accounts in a timely manner, to enable most efficient use of funds, resolve all unmatched items including Kyriba rejected transactions, and review stale-dated cheques.
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Maintenance of Kyriba GL/budget code mapping
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Communicating with brokers as necessary, to resolve unmatched items on bank reconciliation and performing necessary investigation.
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Regular interaction with internal business units and banks/vendors to resolve payment/receipt queries and general banking system issues.
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Issue cheques, EFTs, wires, cheque deposits
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Maintain inventory of banking package to be distributed to clients
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Monitor payment file transmission to vendors/banks
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Upload positive bank file and conducts payee match exception review
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Responsible for billing file review and upload billing files to the Billing Management System
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Assign and coordinate trade settlement instructions on Bloomberg to ensure proper payment.
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Respond to audit inquiries in a timely manner; as required, make calls to the bank directly to clarify adjustments or to clarify items on the bank statements in order to reconcile activity or properly code it; liaise with auditors to confirm bank balances as of a certain date
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Identify process improvement
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Deliver stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience. Provide what was promised, dependably and accurately and in a timely manner. Make our clients feel like they are #1 priority.
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Take ownership of solving a customer's problem promptly; use all available resources to achieve the best outcome.
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Provide caring and individual attention to customers; promptly acknowledge customers' emotions; treat each customer with respect; pays attention to details; actively listen to internal and/or external customers to understand and anticipate their needs and to create value.
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Deliver seamless customer service through teamwork and collaboration.
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Remain focused on customer needs; communicate clearly about what you need and expect from others to serve the customer; coordinate smoothly with others; share customer information; follow through on commitments, thank team members for their efforts on behalf of the customer.
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Demonstrates a strong sense of personal ownership and commitment to achieving meaningful short and long-term results.
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Minimum of 1 year relevant experience in the financial services industry preferably in banking role
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Bloomberg knowledge is an asset
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3-year post-secondary education completed, preferably in Finance, Accounting or Economics
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CTP (Certified Treasury Professional), accounting designation, or equivalent is considered an asset
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Strong knowledge of economic markets
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Ability to work with tight deadlines and a sense of urgency in a fast-paced environment
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Ability to work with a high degree of accuracy and attention to detail
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Ability to work well within a team and independently
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Good verbal and written communication skills, and ability to communicate well with internal departments, vendors, and clients
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Canada's Top 100 Employers
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Great Place To Work® Certified
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LinkedIn Top Companies in Canada
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Human Resource Director (HRD) - Best Place To Work
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Canadian Compassionate Companies -- Certified
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Benefits Canada's Workplace Benefits Award - Future of Work Strategy
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TalentEgg National Recruitment Excellence Award - Special Award for Diversity \& Inclusion in Recruiting
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Canadian HR Reporter's Most Innovative HR Team
