Jane and Finch, North York, ON, Canada Req #54
January 8, 2025
Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 25 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 38 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.
We are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees.
Our Assistant Store Managers are encouraged to see their world through the eyes of an entrepreneur and focus on leading a team to deliver a superior and consistent customer experience.
Why Work for Us?
- Competitive compensation
- Comprehensive health and dental plan
- Great Employee Referral Program
- Opportunities to grow and develop your career
- Great culture, with a diverse and inclusive Workplace
- Monthly birthday recognition, acknowledgement and celebrations
- Opportunity to give back to the community through volunteering / participating in company events
In this role you will:
- Manage daily operations of a retail store engaged in selling wireless products and services.
- Develop and implement sales strategies to ensure monthly store targets are achieved and overall profitability of store operations.
- Review and approve all customer contracts/RQ4 receipts sold by your Sales Staff.
- Coordinate sales promotion activities and oversee preparation of merchandise displays for store audit performed by Fido and advertising copy.
- Perform and/or supervise employees engaged in sales, customer service, taking of and controlling inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily records of transactions.
- Train and ensure all employees are aware and comply with any new sales initiatives, policies or programs established.
- Prepare daily and monthly sales reports to Management.
- Follow up with Sales Staff on a regular basis on the status of achieving their monthly sales target.
- Plan and develop work schedules and assign employees to specific duties.
- Order merchandise or prepare requisitions to replenish inventory on hand. Conduct stock checks regularly.
- Ensure compliance of employees with established security, sales, and record keeping procedures and practices.
- Be accountable for controllable expenses, cash management, merchandising, and loss prevention.
- Coach, mentor and train store personnel and maintain positive employee relations.
- Participate in the development and execution of promotional activities with the marketing team.
- Be accountable for all customer inquiries, needs, and/or problems, which may include account research, explanation of equipment operation, and execution of warranty claims.
- Maintain demo line responsibilities through timely response of customer inquiries and follow up of any customer on-going issues.
- Ensure all FastTrack modules/diplomas are completed by all staff within directed timelines.
- Stay current with changes and developments in the wireless industry.
- Promote corporate culture and values.
- Adhere to workplace policies and procedures as established by COMPANY from time to time.
- Other duties related to or ancillary to those outlined above as assigned from time to time.
You are someone who:
- Has a clear mission and purpose -- wants to lead and inspire a team to succeed and to be passionate about their customers.
- Elevates and enhances your team's energy through thoughtful and empathetic leadership.
- Embraces changes and constantly looks for ways to do things better.
- Wants to continue to grow as a leader -- personal and professional development is at your core.
- Inspires your team to build the skills and experience they need to reach their next career opportunity.
This description highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
WDNA is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, sexual orientation or gender identity. For qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.
