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Manages a work group(s) of non-exempt employees and may coordinate professional staff
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Assigns tasks, sets clear objectives and monitors processes and results
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Provide comprehensive feedback to staff
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Instruct employees on procedures / training and mentoring for new employees
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Recommends appropriate skills training to enhance employee effectiveness
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Theoretical issues from professional staff
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Works with manager to set objectives of the team
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Work time spent assisting project/program/people managers
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Acts as project manager/team lead/mentor
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Establishes new processes/procedures
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Works with manager to set objectives of the team
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Works with manager to set objectives of the team
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Provides operational reports to senior management
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Answer the Lab Support line, addressing in lab support requests and basic trouble shooting of lab equipment including Infrastructure and equipment under design or test.
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You will provide support for all issues originating from the lab user community, including but not limited to:
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Reconfiguring of Ciena Optical systems based on detailed information and/or drawings provided by system owners or project primes
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Investigation and resolution of network infrastructure including ethernet connectivity and terminal server/serial port access on all lab equipment
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Investigation and resolution of basic computing issues, test equipment and signal source issues.
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Installation of software loads SW on Ciena equipment
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Troubleshooting and repair of failed circuit packs
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Provide guidance to the lab user community on lab processes
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Locate equipment within the lab, including installation, removal, relocation, inventory and equipment maintenance.
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Run, connect, clean, troubleshoot optical fibers
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Maintenance of accurate records of specific details of all support requests.
