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Restaurant Manager

Sun Peaks • Sun Peaks Mountain Resort, British Columbia, Canada • 17h ago

Winter/Summer Season Lift, Trail and Golf passes
Initial entitlement to three weeks of paid vacation
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Participation in our RRSP and matching DPSP programs
Company supported training and professional development opportunities
Dining discounts within our hotel \& Resort-owned outlets
Retail discounts in our Resort-owned outlets
Friends and family rates at the Sun Peaks Grand Hotel
Reciprocal programs with partnering ski areas \& hotels
Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers.

Primary Responsibilities:

Manages the Food \& Beverage operations and ensures that the established SPG Standards of Service are executed professionally and consistently.
Takes note of opportunities to improve processes and remove barriers that weaken the guest experience.
Oversees the guest resolution using established SPG Standards of Service.
Interacts with guests throughout their dining experience with a focus on delivering an elevated experience.
Drives customer loyalty by building individual connections with guests.
Acts as an ambassador of the Hotel \& Sun Peaks with the ability to promote internal and external events.
Solicits feedback from the F\&B team and guests to identify ongoing improvement opportunities.
Owns the departmental training of Bartenders, Servers, and Hosts/Hostesses on F\&B operations.
Manages the F\&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately.
Receives feedback from the F\&B Supervisors regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs.
Conducts employee performance reviews and suggests team member advancement opportunities when aptitude \& engagement are present in entry-level positions.
Ensures team members have current knowledge of menu offerings and pricing.
Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably.
Assists in emergencies, making prompt decisions in the best interest of the guest and the Hotel.

Ideal Candidate:

Five years minimum F\&B experience, coupled with some progressive supervisory experience within a hotel setting.
Serving it Right certification.
Food Safe certification.
Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
Excellent food and wine knowledge.
Proficiency with computer systems required, such as Micros POS.
Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.
Ability to motivate and support a team in a multi-tasked environment.
Effective communication skills, both written and verbal, as well as excellent problem-solving abilities.
Excellent organization, attention to detail and time management skills with the ability to multi-task.
Leadership skills with the ability to coach, redirect and motivate team members in a fast-paced environment.
Ability to lift, carry, or push up to 50lbs.

Why join us?

Sun Peaks

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