Your responsibilities will include:
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Supervise and manage a group of customer service representatives
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Train and mentor team members
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Handle escalated customer issues and complaints
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Analyze customer feedback and data to identify trends and opportunities
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Implement and track customer service initiatives
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Prepare reports on team performance, customer satisfaction, and other relevant metrics
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Receive, process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines.
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Receive, process and monitor proactively the orders until Customer payment in accordance with the QCD commitments.
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Managing Invoicing and credits for all our customers. Managing financial confidential modules in SAP system
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Manage Availability Contracts. Setting up pricing and setting up strategies to secure a positive KPI
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Maintain accuracy and validity of the price lists, order book and manage Customer data base
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Manage Customer interface, produce and communicate regular status and performance reports in relation to both internal and external customers using Customer dashboard
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Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.
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Excellent leadership and organizational skills
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Able to handle multiple tasks and prioritize effectively
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Able to motivate and mentor customer service representatives
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You have operational effectiveness/accountability
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You are good at collaboration/teamwork
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You know how to communicate with transparency
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You are motivating \& inspiring
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You lead the way in EHS
Equal opportunity statement:
Alstom
