Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Title: Senior Business Systems Analyst (Salesforce)
Requisition ID: 217716
The Senior Business Systems Analyst is responsible for performing analysis, design, implementation, modification, and daily functional support of all applications for our various lines of business, day-to-day operations of applications, providing thought leadership, navigating us through production issues and investigations, and being a key advocate of efficiency and continual improvement as we work to modernize.
Is this role right for you? In this role you will:
- Work with key stakeholders within all business functions to align technology solutions with business strategies.
- Gather requirements from business units and translate those to programmers and developers.
- Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
- Demonstrate an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
- Support one or more highly complex business processes.
- Work on multiple projects as a project team member.
- Serve as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
- Serve as a liaison between users and developers to help resolve production issues.
- Perform health checks after releases to ensure functionalities have been deployed correctly.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
- MBA or other related advanced degree preferred.
- 10 years experience required.
- Minimum 5 years working experience as Salesforce Business Analyst.
- Strong understanding of Salesforce best practices and functionality.
- Experience with data integration and data management tools.
- Experience with Salesforce integrations and third-party applications.
- Excelling problem-solving skills and attention to detail.
- Experience documenting user stories and creating to-be process flow diagrams.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to create business solutions that increase competitive advantage.
- Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
- Project management skills in order to handle diverse projects, often simultaneously, and meet aggressive deadlines.
- Ability to solve technical problems/processes and understand complex details.
- Ability to increase operating efficiency with high-quality technical solutions.
- A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
- Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.
- Hands-on experience with Salesforce FSC and Marketing Cloud.
- Salesforce certifications is a plus.
What's in it for you?
Diversity, Equity, Inclusion \& Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement \& belonging with our various programs.
Work arrangements: Hybrid
Location(s): Canada : Ontario : Toronto
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
