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Plans, directs and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures and instructions.
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Schedules and allocates staff to ensure sortation of mail and routes covered; determines the need for extra relief staff and authorizes overtime when required.
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Measures distances for delivery to new or existing points of call, according to the Route Measurement System and processes. Determines whether new points of call meet delivery service requirements and proposes solutions or changes to delivery routes if required. Consults and works with Route Measurement Officers on changes to routes in the delivery centre.
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Audits/updates RSMC routes via corporate system as well as on the job street observations as required but a minimum of two times per year.
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Regularly checks on the performance and appearance of delivery employees while on their routes to ensure adherence to established routes of travel, official dress regulations and proper methods of delivery. Trains new employees in their various duties and instructs them in new methods and procedures.
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Supervises, coaches and provides guidance and leadership to employees. Oversees staffing, the development of objectives, and performance management, including attendance management. Resolves staff issues, including disciplinary action when required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement; discusses various problems and changes in areas such as, safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached. Creates learning and knowledge transfer opportunities for assigned staff.
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Promotes and implements work place safety and health programs for assigned team. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts accident investigations and reports incidences. Addresses and resolves health and safety issues in a timely and efficient manner. Conducts safety inspections and takes corrective action to rectify unsafe operating conditions.
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Manages the e Voucher process, enters volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets.
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Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.
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Reports repairs related to the building, operational equipment and assets to the Manager, monitors and follows-up with appropriate third party and takes corrective action as required.
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Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and customer complaints.
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Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g. broken mail box, loose dog, construction). Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.
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Performs other related duties.
