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Join an award-winning "Top Employer" with meaningful and impactful career opportunities
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Access a health and wellness benefits program that supports you and your loved ones
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Grow and thrive with a dynamic, successful company through internal mobility opportunities
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Invest in your future through RRSP match benefits and an employee stock purchase program
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Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
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Accountable for ensuring efficient operation of the transportation department, through effective supervision of employees assigned.
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Develop performance standards for all supervised staff and ensure employees deliver prompt and courteous service promoting a professional patient environment.
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Maintain and develop professional relationships with existing and potential clients.
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Ensure that standards for technical efficiency, quality control and government regulations are met.
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Works both with the logistics and warehouse teams.
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Manage Dynacare's logistics and transportation including onboarding new clients and customers.
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Provide information into Director's operational plans and strategies.
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Provide managerial leadership on the ground to a team of direct reports including drivers, shipper/receivers and mailroom/distribution clerks.
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Build direct reports' capabilities by providing training in a variety of areas including customer service and provide effective change leadership to direct report team.
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Build synergies, methodologies and business solutions that will enhance business growth with support to clinical and business support departments.
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Develop and execute a 3 to 12 month business plan that is in line with the organization's objectives for Dynacare's growth and operational excellence.
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Interact with customers and clients regarding issue resolution.
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Build and sustain effective cross-functional relationships with Dynacare.
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Ensure business plans and deliverables of direct report positions, Couriers, Mail Distribution, Customer Service Orders and Warehouse are aligned and integrated, stratum appropriate and cascade throughout Logistics to achieve performance expectations and decided metrics.
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Strategically plan and identify for Transportation, Distribution, Warehouse and Customer Service the necessary budget requirements, the provision of Route design with GPS Technology and cycle inventory checks to position Logistics for the 21st century and the acquisition and talent pool development of optimal human resources.
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Develop and nurture a culture of safety, quality, service, performance, innovation, adaptability and fair treatment of direct reports.
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Establish and enhance the Dynacare Customer Services Orders (CSO) profile in the industry and community.
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Recommend customer service and logistics policies, standards and practices to immediate manager.
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Implement and monitor receipt, storage, servicing and dispatch of wide variety of products, equipment and mail to Dynacare Operations and Physicians across Ontario.
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Develop, document and deploy operational policies and procedures, ensuring the team are fully trained on these.
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Set-up the Warehouse, medical kit assembly and Mailroom layout to ensure efficient space utilization as needed.
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Collaborate with broader warehouse team-members including regular follow up or crew talks to measure productivity and progress.
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Manage day-to-day operations including workflow and scheduling.
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Manage stock control, execute scheduled inventory counts and reconcile with Great Plains and Warehouse Management Systems.
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Collaborate with procurement team to maintain internal inventory based on broader supply chain situation.
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Produce necessary reports and statistics regularly (versatile inventory transactions, sales, purchase, receipt transaction reports).
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As a leader, role model and coach, fostering an environment of positive employee relations, strong teamwork, and employee engagement
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Creating an environment of trust and open communication by sharing information in a timely manner and encouraging multi-directional feedback
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Acting as a coach to promote career growth opportunities, educational pursuits, and participation in internal development programs
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Managing people resources for optimal workforce planning, recruitment, performance goal setting, training, scheduling and effective workflow
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Collaborating with other managers and Director, Logistics to create a positive work environment for everyone
