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Comply with Environmental Health \& Safety Policies
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Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
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Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
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Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
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Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
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Facilitate efficient Delivery and Return processes to ensure seamless operations.
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Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
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Build sustainable relationships and trust with vendors and customers (internal \& external) through open, proactive communication.
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Manage Location Accounts Payable process to include:
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Investigate invoices that do not match POs and reconcile discrepancies.
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Manage local service contracts, blanket POs, etc.
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Prepare required PO reporting and documentation consistent with policy.
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Issue and receive POs within standard response times.
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Manage Location Month-End Close processes to include:
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Reconciliation of delivery and installation (D\&I) reports,
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Risk management reporting (accidents, OSHA, DOT, etc.)
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Fleet inventory reconciliation.
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General office/facilities/administrative duties to include:
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Ordering/receipt/inventory of office supplies
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Facilitating IT Help Desk assistance for branch employees as required.
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Receiving and distributing incoming mail and/or deliverables.
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Facilitating location employee timeclock use and reporting
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Collaborating with HR and Managers in onboarding new hires.
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Other duties as assigned.
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Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
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Assisting in branch inventories.
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Manage Value Added Products \& Services (VAPS) inventory including substitutions and backordered items.
