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Attract, Retain and Develop World Class Talent:
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Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy.
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Effective orientation and on-boarding.
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Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
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Work with management to develop and implement effective training, performance development and succession planning.
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Effective retention planning; proactively manage and respond to turnover.
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Effectively utilize reward system to distinguish top performers and significant achievements.
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Provide Compelling Claim Services.
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Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
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Develop \& execute a strategic file management plan that achieves optimal file resolution and business results.
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Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
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Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
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Conduct quality file reviews per office/ best practices guidelines.
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Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
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Implement strategies and initiatives to improve file quality, customer service and manage costs.
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Drive the Information Advantage:
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Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
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Achieve Optimal Solutions:
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Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress.
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points and helping our partners attract and retain business.
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Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
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Partner for Mutual Success:
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Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
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Participate in business meetings and agency visits as required.
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Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces, Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
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Perform other duties as assigned.
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College degree preferred or equivalent work experience.
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Significant Claim work experience in at least one line of business, Claim management experience preferred.
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Drive Results
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Leads Change
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Executes Business Strategy Leading Others:
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Attract Top Talent
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Maximize Individual Performance
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Holds Others Accountable
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Aligns Rewards
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Creates and Sustains a Dynamic Workplace Leading Self: Demonstrates Self-Awareness
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Applies Critical Thinking
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Communicates Effectively \& Influences Others
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Exhibits Courage, Conviction \& Credibility
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In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.
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High School Degree or GED required with a minimum of 3 years claim handling experience.
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Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software.
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Ability to accurately compute a variety of numerical calculations required.
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Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements.
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Must secure and maintain company credit card if required.
