Key Responsibilities • Provide professional, responsive and friendly beverage \& food service to members / guests • Demonstrate complete and accurate knowledge of the full menu, wine and drink list, dessert menu, specials and buffet items • Be attentive to guests' needs, circulate the room as needed and respond quickly. Always be ready to take food and beverage orders with chits and pencils on hand at all times • Spot opportunities to offer suggestions for beverages, refill empty glasses and up-sell to increase sales • Use good judgment and discretion when serving alcohol • Recommend wines to accompany menu items • Stock bar with adequate wines, liquor, beer, pop, juices, fruit, glassware, ice swizzle sticks, napkins, straws etc. • Handle complaints with professionalism and tact. Take action if possible or escalate to the supervisor • Maintain a safe and clean bar environment -- ensure all glassware and machines are clean, all surfaces are wiped and all equipment is turned off at shift end • Ensure all members are accurately charged for their chits; create a summary and end of shift report. Place all chits at the main bar for processing • Perform thorough close out procedures, including; clean and stock the bar area, remove all garbage and recyclables • Follow all Health \& Safety policies and F\&B procedures \& standards
