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Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license.
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Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
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Coach team members and provide positive and constructive feedback so that they grow professionally
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Train all team members on work procedures and policies so that everyone understands what's required to do a great job
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Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team
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Assist in building a weekly staff schedule that complies with labor policies
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Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
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Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores
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Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.
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Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.
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Provide complaint resolution to ensure satisfaction of all customers and patients
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Utilize customer and team member feedback to readily implement changes to improve the customer experience
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Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion
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Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions
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View sales reports and communicate with the team to identify sales trends and potential inventory requirements
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Track all employee and store sales daily to ensure optimal performance
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Analyze core metrics to better understand store performance in order to beat and exceed goals
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Utilize approved employee incentives to drive sales and boost morale
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Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews
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Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording
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Assist AGCO with inventory, sales, and compliance audits
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Perform all daily opening and closing procedures
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Implement and oversee security, reporting and cash management procedures related to opening and closing the store
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Ability to make schedules for staff and work on creating a sound work environment.
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Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
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Ensure that the sales floor is adequately stocked at all times
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Keep track of all expiring products and promote sales as needed
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Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
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Ensure all expired/damaged/returned product is logged and disposed of according to regulations
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Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
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Provide daily correspondence via email and manager's log, with the team members as needed
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Comply with all HR policies, including confidentiality and non-disclosures
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Maintain a clean and organized work environment.
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Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
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AGCO CannSell license required along with clean police record check
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5-6 years of management experience in retail.
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Have a valid Cannabis Retail Store Manager license or ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO.
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Sound knowledge of Cannabis plants and different strains of Cannabis
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Knowledge of standards of Cannabis Retail stores set by AGCO.
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Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must!
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Achievement-oriented and hardworking
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Must successfully pass an extensive background check.
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Organized, flexible, and empathetic
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Detail-oriented and proactive
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Excellent leadership and management skills
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Strong time management and prioritization skills
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Ability to multi-task in a fast-paced, high-volume environment
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Strong communicator who can present ideas clearly
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Strong problem solving and decision-making skills
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Entrepreneurial, collaborative, an extremely positive attitude
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Knowledgeable about the cannabis industry and its policies and laws
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Ability to work any shift based on business needs, Monday to Sunday
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Ability to work nights, holidays and weekends and different location
