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Develop deep product expertise in the Dext suite to confidently educate and empower Accounting and Bookkeeping partners across their entire lifecycle.
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Deliver impactful consultative calls that guide best practices for implementation and challenge behaviours that hinder success.
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Create and execute strategic adoption plans to help partners seamlessly integrate Dext products across their entire practice and client base.
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Lead high-quality 1:many training sessions, delivering scalable education that drives product understanding and engagement.
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Collaborate cross-functionally with Account Management, Marketing, and Operations to reduce churn, drive adoption, and evolve the overall customer journey.
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Proactively manage partner relationships, hitting your KPIs through daily outreach, retention-focused initiatives, and consistent delivery of value.
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2 + years of customer-facing experience, target-driven role, ideally within SaaS or tech environments-experience with accounting software (Xero, QuickBooks, Sage) is a plus.
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Excellent communication and problem-solving skills, with the ability to simplify complex ideas and deliver clear, practical advice to customers.
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Ability to manage multiple projects
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Accounting industry practice knowledge/experience desired
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Tech-savvy and quick to learn new platforms, with a passion for helping customers adopt innovative tools and drive real value from them.
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Motivated by results and KPIs, while being personable, curious, and proactive in seeking out opportunities to support customers.
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Adaptable, collaborative, and solutions-focused, thriving in fast-paced environments where feedback, iteration, and teamwork are key.
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Be Brave - Everyone has a voice and the opportunity to challenge the status quo.
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Be Exceptional - We strive for excellence in everything we do.
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Be Together - We succeed as a team, and individual success is inseparable from team success. 🌟
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Remote First Model with coworking space (1-2 days/month in office)?
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Time away from work:
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22 vacation days annually plus bank holidays
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5 days of paid health leave annually
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2 Volunteer days annually (1 every 6 months)
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Birthday Leave (you get a day off the week of your birthday!)
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Compassionate Leave
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Summer hours
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Learning hours (3 hours of dedicated learning every 2 weeks)
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Work from home office equipment set-up
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Welcome Swag Package
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$150 Monthly Phone Stipend for all sales team members to go towards the monthly cost of your work phone
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Pension matching starting from Day 1 - 5% of annual salary
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Annual Healthcare Spending Account ($750) towards extended Health and Wellness expenses
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100% coverage on basic medical, dental, and vision plans for employees and their families starting from day 1.
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Employee Assistance Program (EAP) with a 24-hour access phone line
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Access to education platforms, learning resources, reimbursement programs, and more.
