-
Own, develop, deliver, and maintain strategy driven roadmaps aligned with business priority and outcomes
-
Help define KPI's, value targets, and value criteria
-
Assists in envisioning, creating, validating, and championing target areas of business improvement opportunities with the ServiceNow platform
-
Assists in the creation of, and thereafter participation in, the ServiceNow Program Governance Board. This includes:
-
Design of a platform governance model to support customer priorities
-
Help drive outcome realization through the evaluation of customer demands against platform capabilities, future enhancements, and best practices
-
Assist with any standard operating procedures or other playbooks
-
Define an implementation strategy
-
Assess Organizational readiness and provide areas and ways to increase the readiness of the business
-
Be a go-to authority for internal team members in a highly cross-functional organization, working closely with sales, presales, project management, junior and senior consultants, and management
-
Actively engage in presales efforts to help identify outcomes and map them to success criteria
-
Maintain professional, quality interactions with customers at all times
-
Provide technical coordination and project leadership for Crossfuze consulting staff
-
Provide on-the-job coaching to Crossfuze project team members
-
Be responsible for long term client relationship management at a set of accounts to drive long term value from the Platform
-
Knowledge of and experience with AI-powered solutions that enhance workflow automation, improve decision-making, and optimize service delivery
-
Partner with Sales to drive revenue growth through the farming of existing relationships at a designated set of accounts
-
Be accountable for leading teams to deliver consistently high CSAT scores
-
Assist in Estimation, SOW, and other deliverable reviews
-
Maintain 70% billable utilization target
-
The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!
-
Flexible remote work options
-
Additional PTO day for mental health
-
Competitive paid time off
-
Half-day Fridays
-
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
-
Paid maternity and paternity leave for biological birth and adoption
-
Newborn, adoption and fertility assistance
-
Competitive training \& development programs
-
Extended Healthcare Plan
-
Group RRSP with employer match
-
10 days toward bereavement leave
-
Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice.
-
The anticipated compensation range for this position is $160,000-190,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors
