Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We're looking for a Claims Assistant I to join our growing team!
As a Claims Assistant I, Salvage your work will have a big impact for providing administrative assistance and front-line quality customer service in the settlement of insurance claims under minimal supervision.
What you'll do here:
- Support the CSC in attaining strong recovery and claims cycle time results on total loss and theft files through the timely sale/disposal of salvage
- Analyze total loss claims files prior to approving sale of salvage/transfer of ownership to Intact's name
- Prepare forms and correspondence to insurance clients, vendors and legal representatives
- Administer file storage and retrieval process for closed files
- Respond to routine vendor and customer inquiries and concerns and escalate more complex cases according to Intact's policies and procedures
- Identify process improvements with management
What you bring to the table:
- High School or College Diploma including business/administration training or any combination of equivalent education and experience.
- 1-3 years of work experience.
- Ability to work under minimal supervision
- Ability to consistently perform at a superior level with respect to both the accuracy and volume of work completed
- Effective communications skills with an emphasis on customer service.
- Strong computer skills or training with standard office applications including strong data entry skills.
- Must be eligible to work in Canada.
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
About the company
Intact is Canada's largest provider of home, auto and business insurance, through its subsidiaries Intact Insurance, belairdirect and Brokerlink.
