Customer Care Professional, Bilingual

360insights • Moncton, Canada, Canada • 5h ago

What you will be doing: Responsibilities

Provide world-class (French and English) customer service for our clients through:
Email support boxes and portals
Learn and navigate the 360insights solution to provide answers to customer inquiries
Consistently work towards enhancing the customer's experience and reducing the need for customers to contact us by:
Capturing classification data on each interaction
Providing regular anecdotal and data-based feedback through the team
Identifying issues early and offering suggestions for a solution
Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
Complete task-based duties as assigned by the Manager, Client Operations
Provide support Monday-Friday 7:00 AM-6:00 PM MST (based on a set schedule; later shift) to multiple clients

What you'll bring:

Proven excellent French and English communication skills - written and verbal
A customer first mentality and deep understanding of customer service
Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word)
Proven excellent analytical and problem-solving skills (strong aptitude for math)
Ability to key at least 30-35 words per minute
Proven ability to work as an effective member of a team
Proven organizational and follow-up skills (including prioritization)
Strong active listening skills
Ability to work independently, with minimal supervision
Demonstrated ability to provide valuable feedback and solution options based on that feedback
Background in a software company, or has a natural comfort with software applications an asset
Microsoft Office Certification an asset
Bachelor's Degree or College Diploma in Technical Field or Service Oriented Field - or equivalent relevant experience
1-2 Years of customer service experience
Bilingual is a strong preference within this role
Pay transparency

360insights

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