Position Overview Experience
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A minimum of two (2) year's related experience in a Contact Centre Environment with a strong emphasis on customer service is required.
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Previous experience in health care would be an asset.
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Experience with email and computerized scheduling is required.
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Grade 12 required. Business Administration diploma or two (2) years towards a University degree required.
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Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.
Qualifications and Skills
- Accurate, effective communication in English is required.
- Typing speed of 30 wpm.
- French language skills an asset.
- Extensive computerized system(s) proficiency preferably operating in a decision-support environment, with knowledge and experience using Microsoft Office.
- A good working knowledge of community resources supporting health and social services would be an asset.
- Works within the Centre's core values, philosophy, vision, C.Q.I. goals, policies and procedures.
- Strict adherence to the maintenance of effective call control and customer management strategies, including working within defined protocols, practices and procedures, escalate, proper and appropriate call coding.
- Work effectively as a team member.
- Good organizational skills.
- Effective oral and written communication and interpersonal skills are essential.
- Crisis intervention skills.
- Assumes responsibility for ongoing education and participates in professional activities for personal and professional growth.
Physical Requirements
- Physical health to meet the requirements of the position.
- Position is fast-paced, high stress, rapidly changing environment, where customer service is part of the business and crisis situations occur.
Winnipeg Regional Health Authority
