This position is responsible for assisting the Service Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.
Major Responsibilities:
- Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
- Have a passion for food and knowledgeably handle all customer questions or comments confidently.
- Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
- Lead by example and promote corporate policies, customer service standards and general departmental cleanliness.
- Assist the management team with opening and weekly office balancing procedures and daily reset on the sales floor.
- Assist the management team in supervising and performing departmental procedures including: (recognition, break \& floor management, overrides, cash handling, change orders, cashier balancing, returns and refunds).
- Support office management (e.g., completing inventory, ordering and schedule adjustments).
- Assist, relieve and train department personnel on cycle of priority and weekly retraining tasks as requested by the management team.
- Assist and train new hire cashiers or promoted team members on job duties and functions.
- Perform cashier duties including running a till and cart retrieval.
- Assist and delegate tasks to complete closing procedures.
- May be requested to undertake other related duties on a periodic basis.
