Introduction
Your Role And Responsibilities
Key Responsibilities
- Provide technical service for a wide range of equipment, including printers, PCs, laptops, servers, and more.
- Perform technical projects for national customers, ensuring high-quality service and timely delivery.
- Maintain complete and accurate customer records.
- Interact with customers to address technical issues and provide solutions.
- Advise clients on preventive maintenance, configurations, operational practices, and environmental factors that can affect product performance or disrupt their IT operations.
- Follow both written and verbal instructions to ensure effective service delivery.
- Communicate technical information clearly and concisely to clients.
- Take on additional responsibilities as needed to support client needs and business operations.
Preferred Education
Required Technical And Professional Expertise
- Strong execution and interpersonal skills
- Highly organized
- Strong attention to details
- Ability to manage multiple responsibilities and set priorities
- Experience responding to customers concerns
- Strong written and verbal communication skills
- Proactive self-starter
- Flexibility to adapt to a rapidly changing environment
- Computer servicing proficiency, including knowledge of associated software
Preferred Technical And Professional Experience
- College or higher degree desirable.
