Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. About The Role Claims Representative I, Accident Benefits
What you'll do here:
- Ensure timely and thorough investigation and adjudication of medical claims.
- Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery.
- Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures.
- Answer queries from customers, legal representatives and medical clinics while providing high quality customer service.
What You Bring To The Table
- Minimum 1 year experience working in a customer service or health care related role.
- Strong communication, critical thinking, persuasion and negotiation skills.
- Demonstrated ability to learn and navigate multiple software programs.
- Capable of multitasking and managing competing priorities in a fast-paced, high-pressure environment.
- Capable of working independently within a collaborative team setting.
- An ongoing commitment to self-development.
- Knowledge or understanding of medical terminology is an asset.
- A university degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset.
- No Canadian work experience required however must be eligible to work in Canada.
- Bilingualism (French \& English), both oral and written is an asset.
What We Offer
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
