About Us:
AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.
But what truly brings this experience to life goes beyond walls and water --- it's the people behind it. Our true pride lies not only in the experience itself, but in the people who make it possible. At AIRE, we foster an inclusive, human, and collaborative environment. Our culture is rooted in the ambition to achieve the extraordinary, excellence in every detail, diversity as a source of creativity, and a warm and generous spirit that inspires, connects, and evolves.
Our Toronto Location:
Amidst the timeless charm of Toronto's Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation.
Honoring its literary and industrial past, the space is adorned with vintage books, printing presses which are subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.
The Role:
As the Therapist Manager, you will lead the therapist team, promoting AIRE service excellence, encouraging continuous improvement, skill development, and upholding company operational and people standards.
Key Responsibilities:
Customer Experience
- Environment and Ambiance: Supervise and uphold a treatment-friendly environment in alignment with AIRE guidelines and our company's stylebook. Additionally, ensure that all team members receive comprehensive training.
- Protocol Adherence: Evaluate and guarantee compliance with protocols and standards by both the front desk team and therapists.
- Issue Resolution: Quickly identify and address any issues or special situations that might affect the customer experience.
- Protocol Implementation: Ensure the effective implementation of new company-defined protocols, experiences, and processes.
Management
- Daily Briefing: Ensure your team conducts daily briefings in coordination with other operational departments. Share pertinent information for the day, such as VIP customers, maintenance issues impacting operations, and group activities.
- Inventory Oversight: Supervise the inventory of area-specific products.
- Incident Reporting: Regularly prepare daily and weekly reports detailing incidents, improvements, and noteworthy events. Share these reports with the management team.
People Management
- Team Development: Responsible for recruiting, training, and developing the assigned team members.
- Performance Feedback: Provide individual feedback to team members regarding collaborator performance, suggesting training and improvement measures.
- Team Dynamics: Create a productive work environment within the team that encourages teamwork, respect, and continuous improvement aligned with AIRE standards.
- Scheduling: Develop and manage schedules for team members, including work shifts, vacations, and night shifts.
- Training Plan: Design the annual training plan for team members.
Who are you:
-
You are highly organized and operational, with a strong ability to manage day-to-day activities in a spa or wellness environment.
-
You enjoy scheduling, planning treatments, and making sure everything runs on time and to standard.
-
You have at least 3 years of direct team leadership experience in spa , aesthetics, or wellness operations --- not just overseeing, but actively managing, motivating, and developing your team.
-
You bring a minimum of 4 years in the wellness, aesthetics, or hospitality industry.
-
You are a confident, hands-on leader who takes ownership of both guest and team experience.Proactive and solution-oriented, you lead by example and step in whenever needed.
Why You Should Join Us:
-
Be part of a brand-new opening and help bring the AIRE Experience to Toronto for the very first time.
-
Take the lead in building a new team from scratch, shaping the culture and energy of a space unlike any other.
-
Join a company that creates unique wellness experiences wherever it goes --- blending history, atmosphere, and emotion in an unforgettable way.
-
We offer a competitive compensation package and an annual performance-based bonus, designed to reflect your impact and contribution.
-
Enjoy 80% coverage on health, dental, and vision --- because your well-being is at the heart of what we do.
-
Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.
-
Grow with us : AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one: not just a job, but the chance to bring a new concept to life in your city. 🫶🏽
