Hi, we are ecobee.
Why we love to do what we do:
Join our extraordinary team.
Who You'll Be Joining
- Full time positions
- Individuals are assigned 5 shifts per week, with 2 consecutive days off
- We operate Mondays-Fridays between 8:00am-12:00am ET, and Saturdays-Sundays between 9:00am-9:00pm ET
How you'll make an impact:
What You'll Bring to the Table
- Strong customer service experience is a must -- whether your experience is in food service, hospitality, or retail, we are looking for individuals who can solve problems with our Smart Device Owners on the spot via phone, emails, or chat!
- Superior verbal and written communication skills with the ability to communicate across various platforms; having a friendly and accessible communication style is what we're all about!
- Proven ability to multi-task and effectively use various tools and systems to resolve customer inquiries.
- Ability to search for and find answers, independently, using available knowledge and resources.
- The aptitude and eagerness to learn and adapt to new technology, with a conceptual understanding of smarthome devices, home automation and virtual voice assistants.
- You're able to efficiently listen to and document all Smart Owner interactions on the spot.
- You have a passion for customer support, love learning, and appreciate a good challenge!
Interview Process:
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A call with a member in Talent Acquisition , around 30 minutes in length.
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The last step of the process is a 1-hour virtual, final interview.
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The first 50 minutes of the interview will be a Q\&A where the interviewer will ask more questions about your skillset and professional experience.
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The last 10-minutes will be a role-playing exercise aimed to assess your ability to handle customer questions about certain technical topics which we will provide ahead of time.
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Just so you know: The hired candidate will be required to complete a background check.
With ecobee, you'll have the opportunity to:
- Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
- Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
- Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
- Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
- Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W \& York St. ecobee Leeds is based at our riverside office on the Calls.
- Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.
Are you interested? Let's make it work.
We're committed to inclusion and accommodation.
Please note, ecobee does not accept unsolicited resumes.
