Description: About us: Your opportunity: Your responsibilities will include:
- Providing ongoing guidance to students with serious interpersonal problems and difficult or complex issues
- Developing and implementing relevant strategies and best practice models for issues related to students with chronic and complex behaviour concerns
- Building and strengthening relationships with stakeholders and partners of strategic importance
- Responding to and resolving issues between students and the University
- Promoting programs and service offerings to internal and/or external contacts
- Ensuring that program policies and procedures are applied consistently and equitably
- Making informed referrals and supporting an individual in distress until referral contact is made
Essential Qualifications:
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Bachelor's Degree in relevant field (social work, counselling psychology, highereducation, public health), or an equivalent combination of education and experience. A Master's degree is preferred.
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Six to seven years experience working with students or young adults with chronic and complex behaviour concerns and/or disabilities.
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Experience in conflict mediation with students or young adults.
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Experience developing and delivering effective presentations, workshops, and training sessions.
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Knowledge of restorative justice practices, voluntary educational measures and other facilitated alternatives to complaints.
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Demonstrated ability to research, analyze and summarize complex issues and communicate results and/or advise effectively and with clarity to all levels of management.
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Exceptional client service skills, with an ability to de-escalate difficult situations.
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Strong oral and written communication skills.
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Excellent interpersonal and organizational skills.
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Ability to identify and utilize informal resolution pathways.
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Demonstrated ability to relate to students, staff and faculty that builds trust and confidence.
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Mental health and suicide intervention skills training or certification
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Strong understanding of the Code of Student Conduct and other relevant student policies
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Investigation and report writing skill set
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Training and outreach experience with faculty and senior leaders
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Accountable
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Adaptable
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Diplomatic
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Goal oriented
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Organized
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Perceptive
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Team player
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Thoughtful
Diversity Statement
University of Toronto
