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Greets and directs tenants, participants, guests, contractors and suppliers to the site;
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Answers telephone and in person inquiries regarding 1st Stop Woodlawn and Permanent Housing and directs calls to the appropriate staff or program;
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Maintains building entry, ensuring access to authorized persons only;
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May be required to attend at Landlord and Tenant Board hearings and act as a witness as required;
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Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond effectively to tenant requests for support;
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Assists in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
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Demonstrates and maintains knowledge of relevant community services related to tenant service needs;
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Maintains occupancy lists and updated tenant lists;
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Records when rooms are vacated by tenants at 1st Stop Woodlawn Residence;
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Prepares housekeeping lists daily and communicates room vacancies to the appropriate staff;
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Accepts meal plan payments from tenants at 1st Stop Woodlawn and issues receipts;
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Inputs medical appointments and cancellations for shelter residents into ICHA website;
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Monitors issues of unauthorized parking (redirecting issues to housing workers or security staff on site to address immediately);
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Reports all disturbances, vandalism and other emergencies to the supervisor, filling out an incident report as required;
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Facilitates access to keys for tenants moving in and out and returns keys to the Property Services Department;
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When required, uses mediation and de-escalation skills to encourage and maintain a cooperative, supportive and safe community.
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Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for Equivalency will be considered);
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1-3 years directly related work experience in supportive housing;
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Must have working knowledge of Microsoft Word and Excel;
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Excellent customer service, organizational and administrative abilities;
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knowledge of security operating systems an asset;
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Experience working in a residential setting an asset;
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Ability to deliver culturally sensitive service in a multicultural environment;
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Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
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Knowledge and experience working from an anti-oppression framework and trauma informed practices;
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Knowledge of harm reduction framework and Residential Tenancies Act;
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Completion of the Toronto Shelter Standards training;
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Toronto Hostel Training Centre's certificate and WHMIS training an asset;
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Ability to maintain a positive approach and a professional manner at all times;
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Demonstrated experience working under pressure and remaining calm in a crisis;
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Knowledge and experience in de-escalating conflict and responding to crisis situations;
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Exceptional verbal and good written communication skills.
