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Collaborate with cross-functional business and technical teams to gather, analyze, and document product requirements.
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Understand business objectives, how systems and processes are interconnected.
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Visualize and design end-to-end business process flows to support product development.
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Conduct gap analysis to determine the steps that need to be taken to meet business requirements and objectives.
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Perform user story mapping to ensure comprehensive product functionality coverage.
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Contribute to building the actionable plans/roadmaps including key milestones, dates, priorities and interdependencies.
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Identify quantifiable measures/ KPIs such as time spent on tasks to determine the success or progress of the proposed solutions.
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Define clear, concise user stories and acceptance criteria that guide development teams.
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Test automation products internally before release to users or UAT.
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Facilitate regular feedback loops by gathering input from users to refine product features and functionality.
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Track and manage inquiries, issues, and defects using tools like Azure DevOps or Jira.
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Ensure thorough and comprehensive documentation of changes, updates, and new features.
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Work within scrum or agile development frameworks to ensure timely delivery of product increments.
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Act as a liaison between stakeholders, ensuring clear communication and alignment of business needs and technical solutions.
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Bachelor's degree in Business Administration, Finance, Computer Science or a related field.
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4-5 years of proven experience as a Business Analyst in product development environments.
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A change mindset with an eye for continuous improvement and "can-do attitude".
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Strong expertise working in agile and scrum teams.
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Exceptional attention to detail in documentation, process mapping, and user story creation.
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Proven ability to work with diverse stakeholders including product owners, developers, testers, and end-users.
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Hands-on experience with Azure DevOps, Jira, or similar agile project management tools.
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Action-oriented team player.
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Excellent communication and interpersonal skills.
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Excellent presentation skills.
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Ability to work well independently and as part of a team.
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Excellent skills with Microsoft Excel, PowerPoint, Visio and any related visualization tools.
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Certifications such as PSM I, CCBA, CBAP, or AAC-IIBA.
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Prior experience working in the insurance or consultancy industries.
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Familiarity with AI and automation technologies.
