The Role Group Operations Specialist
Key Responsibilities
- Quotes \& Bookings: Convert quotes to bookings, ensuring all details are accurate and aligned with the confirmation letter.
- Group File Management: Collaborate with Group Specialists to manage file deadlines and ensure timely completion of group travel documentation.
- Verification \& Itinerary Management: Verify and update itineraries, communicate changes to internal teams and external partners, and maintain alignment with supplier confirmations.
- Team Collaboration: Work closely with the Group Specialists, liaising on file statuses, requotes, and itinerary changes. Be the go-to person for troubleshooting issues and escalating when necessary.
- Air Travel Coordination: Assist with air quoting, contract management, and special requests. Ensure timely deposits and ticket issuance.
- Ticketing \& Documentation QC: Oversee ticketing, ensure passport information is accurate, and perform final quality control checks on all documents before dispatch.
- Supplier \& Airline Payments: Request, track, and confirm payments from suppliers/airlines, ensuring deadlines are met.
- Covering for Group Specialist: In the absence of a Group Specialist, manage incoming requests and assist subagents, ensuring all groups are well taken care of.
Knowledge, Skills, And Abilities
- Time Management: Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Communication: Strong interpersonal and written communication skills, with the ability to work with both internal teams and external suppliers.
- Technology: Proficiency in Microsoft Office Suite, and basic working knowledge of Amadeus.
- Teamwork: Ability to work well in a team while independently managing responsibilities.
- Adaptability: Comfortable troubleshooting and problem-solving in dynamic situations, and able to take on new procedures as required as we evolve.
- Group Travel Operations Experience: Familiarity with group bookings, airline contracts, and payment processing preferred.
The Goway Advantage
How To Apply Apply Now
Please note:
- All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.
