You'll be responsible for:
- Defining CMDB scope and objectives aligning with value driven Interac Products \& Services.
- Designing and implementing the CMDB structure and processes.
- Managing the CMDB Operations including recording/maintaining configuration items (CIs) within scope, CMDB/CSDM lifecycle, including CI relationship mappings.
- Providing training and continuous support to CMDB users.
- Integrity and 360-degree coverage of Interac's CMDB/CSDM.
- Performing configuration audits, remediation and assisting the various IT Service Management (ITSM) Process Manager with audits and report generation.
- Promoting CMDB as a single source of truth for ITSM Processes and IT Operations.
- Providing direction to the CMDB team for all aspects of CMDB Operations.
- Providing Technical leadership in building ServiceNow based solution for discovering, managing CIs including building Service maps.
- Developing clear and concise documentation regarding the Discovery Process and Schedules updating as needed.
- Being an active stakeholder in Interac's adjacent ITIL practices; Incident, Problem, Change, Documentation, BISO.
- Being an active stakeholder in Interac's vendor, risk, and vulnerability management practices.
You bring:
- 10 years experience in Information Technology including building and managing discovery and service mapping solution on ServiceNow platform.
- ServiceNow certification- CSA, CIS, Discovery fundamental would be an asset.
- ITIL 4 certification an asset.
- Bachelor's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering or equivalent.
- Master's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering would be an asset.
- Experience with Asset and Configuration Management processes, procedures and Service Management processes.
- Hands on experience with Asset / CMDB tools .
- Experience identifying, investigating, and resolving Discovery issues with working knowledge of Cloud or on-prem infrastructure i.e. AWS, Azure, VMware, UNIX, Windows, and various network infrastructure.
- In-depth knowledge of networking, including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, network devices, and virtualization environments configurations, i.e., Hyper-V, VMware.
- In-depth knowledge of the ServiceNow reconciliation process and identifying the frameworks related to ServiceNow mapping.
- In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.
- In Depth knowledge of ServiceNow Common Services Data Model.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
- Canadian criminal record check;
- Public safety verification;
- Canadian ID cross-check;
- 5-year employment verification;
- Education verification; and
- If applicable, Credit Inquiry and Social Media Check
How We Work
Connection:
Core Values:
Compensation \& Benefits:
Education:
