Job Description Title: District ManagerReports to:Director, Retail CafesLocation: Lower Mainland, BC Job DescriptionThe District Manager is a member of the company's Café Leadership Team and is responsible for managing the operational needs of their café portfolio and overall technology across all 49th Parallel cafés. This leader's key focus areas will be elevating the culture of our cafes by inspiring our teams to deliver on an exceptional customer and coffee experience, development of the coffee training program including drink menu creation, updating and maintaining technology, all with a continuous improvement and operational excellence mindset. This position will serve as a role model, both internally and externally, and will exemplify the company's culture, values \& behaviours.
The position will be based in the Lower Mainland, with periodic travel required. This District manager will report to Director of Retail Cafes. Key ResponsibilitiesCafé Culture \& OperationsOversee day to day operations in 49th cafés including working closely with Café Managers and Executive Chef; be able to step in and successfully operate any Front of House position in the café Inspire and Engage Café teams to deliver exceptional customer service at all 49th cafésEnsure café raw materials and labour goals are being met; support café teams to execute goals
Assist in the development and maintenance of café Standard Operating Procedures (SOPs)Monitor and reply to customer feedback (Google reviews, Yelp reviews, and UberEats reviews) and determine ways to improve the overall café experience Café Coffee \& Culture Training Lead and oversee coffee and culture training program including the creation, implementation, and ongoing administration of the program, materials, and updates. Communicate training expectations and program to Coffee Trainer. Define the training program for new items, routines, and techniques in collaboration with Coffee TrainerAssist Coffee Trainer for any training and developing existing training manual
Conduct training or delegate to Café Managers when Coffee Trainer is not available
Set annual KPIs for Coffee Trainer, and assist Director of Retail Cafes in Annual Performance ReviewsCafé Menu, Technology, and Customer ExperienceDevelop new and exciting drink menu options while keeping updated on industry trends
Ensure 49th Parallel exceptional customer service is executed at all 49th cafes
Lead technology for cafés including Lightspeed updates (Menus and Price changes), Moneris, UberEats, order ahead, and ShopifyMain contact person for Moneris Leading UberEats program for 49th Parallel and Lucky's DoughnutsLeading Order ahead program for 49th Parallel cafes
Monitor and maintain online doughnut ordering (Shopify) with Executive Chef collaboration Create maintenance program on Espresso machine, HVAC and other equipment*Other projects and duties may be assigned on a periodic basis
Knowledge \& SkillsExcellent knowledge of café and specialty coffee industry and market in North America5 years Café management experience, preferably in specialty coffee
Previous experience working in a unionized environment a strong asset
Proven track record of building and maintaining strong teams
Ability to build strong relationships with peers and employees
Exceptional leadership and management experience
Results-oriented with exceptional execution capabilities
Strong inspirational leader who enables teams deliver on goals
Solid understanding and ability to manage financial targets, including GM, Revenue, COGS, and labour costs
Excellent customer focus
Attention to detail and presentation of information
Ability to work under pressure
Highly developed communications (verbal, written) skills
Good knowledge of computer skills -- Powerpoint, Excel, WordAbility to travel as required
