Service Associate - Commis 3 (Pastry)

Shangri-La Group • Toronto, Ontario, Canada • 11h ago

Shangri-La, Toronto

Primary Responsibilities

With high integrity, ensure that guests experience the highest quality 5-Star culinary standards.
Interact with colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.
Ensures that food quality and standards are maintained at all times when preparing for restaurant and banquet functions.
Assist Pastry Chef in the implementation of pastry recipes and menus.
Maintains smooth operations of the pastry area, by promoting teamwork amongst colleagues and by inspecting related equipment and solving any problems or inconsistencies.
As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention and detail.
Consistently prepare culinary items according to established recipes and demonstrate thorough knowledge of food preparation, presentation and service techniques.
Maintain cleanliness of all kitchen and prep areas, strict adherence to Food Safe, HACCP and SFSMS programs and professional grooming/personal hygiene standards.
Practice economy where food, paper supplies, electricity and water are a concerned and maintain strict control on food portioning and wastage.
Participate in departmental training initiatives and stay current on international food trends and industry practices.
Maintains positive internal and external relationships, professional, friendly attitude towards guests and colleagues.
Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
Undertake other ad hoc related responsibilities, as required.

The Following Is Considered Mandatory For This Position

Drive and passion -- Passion for food, takes personal pride in culinary profession and strives to exceed expectations for culinary excellence.
Technical competency - Demonstrated culinary competence, professional knowledge of cooking techniques, ingredients, procedures and presentation, use of kitchen tools and understanding of international fine dining, wine and service standards.
Customer service -- People oriented with ability to put guest needs first and 'internal customers' (i.e. Servers) are considered strategic partners.
Communication --100% fluency in verbal and written English.
Decision making- Able to prioritize, making prompt and reasonable decisions.
Problem solving --Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
Emotional maturity -- Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
Safety Focus -- Demonstrates safe work practices.
Ethical conduct and responsibility -- Fulfills responsibilities with the highest integrity, ethics and professionalism
Physical Requirements -- Constant lifting, pushing and pulling as well as excessive walking, standing, reaching and bending.
Technology proficiency-- Operates all departmental equipment. Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements

Minimum 2 years culinary experience in a similar capacity, ideally in a world-class luxury hotel brand.
Previous Shangri-La Hotels and Resorts experience useful, or comparable experience with key competitor.
Apprenticeship or college level accreditation, Red Seal certification or equivalent an asset.
Flexibility in schedule and availability on weekdays, weekends and/or holidays is required.
Current Food Handler Certification required.
Must be eligible to work in Canada.

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