You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact---every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
As a member of the Enterprise Analytics team, you will play a crucial role in solving business problems within the International Card Services Organization. You will be responsible for providing effective consultation and action driven recommendations to senior stakeholders that drive their portfolio forward and achieve their business objectives. To do so, you will leverage your strong business acumen, a robust set of technical skills, and compelling storytelling abilities. This position will build and leverage broad enterprise knowledge across multiple disciplinaries including Customer Marketing, Product, Rewards, Partnership and Acquisition teams.
Responsibilities
- Conduct initial consultation with stakeholders to understand their business needs, assess the specifications of their request, and recommend appropriate solutions when necessary.
- Evaluate overall impact to the business and assess scope / complexity of potential work involved to ensure proper prioritization and depth of engagement.
- Design the project and analysis while leveraging business frameworks that fit the project need.
- Concisely communicate the scope and analysis design in an easy-to-understand format for stakeholders to review and ensure alignment is achieved.
- Utilize broad set of analytical tools/techniques for data extraction, transformation and visualization.
- Conduct analysis to uncover insights, calculate post-campaign ROI, diagnose root problems, and identify business solutions.
- Lead audit and data analysis to inform partnership opportunities, product changes and new benefit constructs, generating forecasts to size potential impact.
- Create concise and compelling presentations that highlight key findings and implications, leading into logical and actionable recommendations.
- Present findings and recommendations to stakeholders and senior leadership team and develop case studies to help drive adoption of scalable solutions.
Qualifications
- Bachelor's degree in Business Administrations, Commerce, Data \& Analytics, or Statistics preferred.
- 2-3 years of experience in marketing or analytics
Key Skills
Technical
- Intermediate Excel skills, (Excel functions, Pivot tables, built-in visual functions, standard short cuts).
- Basic understanding of SQL, Google Cloud Platform and closed loop data.
- Advanced PowerPoint skills, with emphasis on effective data visualization.
- Ability to troubleshoot and resolve basic technical issues independently leveraging existing resources (existing documentation, training modules, online resources).
Business Acumen
- Understanding of product management and standard customer life cycle.
- Understanding of the product-level benefit suite and associated economics.
- Ability to apply various business case frameworks for solving standard business questions.
- Ability to read and dissect a P\&L statement.
- Knowledge of basic financial principles (cash flow, time value of money, risk and return).
Intrinsic
- Excellent problem-solving capabilities in a dynamic environment.
- Strong analytical mindset with the ability to breakdown complex problems into manageable sections.
- Creative and innovative -- always looking for ways to improve an existing process.
- Proven ability to prioritize and adjust quickly to shifting priorities while delivering quality work.
- Comfortable with ambiguity.
- Fast learner and intellectually curious.
- Strong relationship building and presentation skills.
- Strong work ethic with an intense will-to-win.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
