Join a Challenger
The Work
Sales and Service Support (70%)
- Process transactions accurately and within specified timeframes, in accordance with company policies \& procedures and applicable legislative/regulatory requirements.
- Assess deal packages and make recommendations on potential deal structures or issues on deals to the Account Managers and credit teams.
- Communicate effectively with the commercial mortgage coordinator and underwriting team to ensure that the department operates efficiently.
- Attention to detail is imperative in supporting the Account Managers: Support tasks include; CIF and real state searches, ROE calculations, analyses of small commercial transactions including Debt Service calculations, BDSR and TDSR, preparation of Letters of Intent and Loan Summaries.
- Provide friendly, courteous, knowledgeable, and professional customer service to brokers, partners, and direct clients, following up on documentation, identifying opportunities and initiating qualified leads.
- Identify and advise the Commercial Account Managers of any potential credit risk issues.
- Carry out other role related delegated tasks as identified by the Commercial Account Managers.
Operational Effectiveness (30%)
- Understand and adhere to regulatory and compliance requirements, including but not limited to Anti-Money Laundering and Terrorist Finance Reporting requirements, company policies and procedures, legal and ethical requirements, process requirements and established risk guidelines.
- Recommend workflow and administrative process alternatives to improve efficiencies and customer service.
- Organize and prepare files for submission to credit/underwriting addressing all issues/concerns associated with each loan transaction.
- Support the Commercial Account Managers in their absence by answering questions, gathering information, and addressing concerns as they arise through the underwriting or funding process, while escalating issues as appropriate.
- Manage the 'pipeline' to ensure transactions are processed in a timely and efficient manner to deliver superior service to brokers, partners, and direct clients.
- Work closely with the Commercial Account Managers in acquiring and retaining profitable broker relationships.
- Participate in brokerage, industry, and company events (sales presentations, lender appreciation programs, holiday, and special occasion programs) as required to promote Equitable Bank and our products.
Let's Talk About You!
- Minimum 2 years' underwriting/credit background -commercial credit experience preferred.
- Self-directed and highly organized individual who can multi-task.
- Strong organizational skills.
- Exceptional customer service skills and attitude.
- Strong communication skills.
- Outstanding interpersonal skills.
- Understanding of commercial mortgage products and documentation.
- Strong excel skills would be beneficial.
- Undergraduate degree preferred or related experience.
What we offer [For full-time permanent roles]
