Monitoring \& Observability, Senior Specialist
You'll be responsible for:
- Providing technical expertise ensuring the overall vision and roadmap for Interac's core Monitoring \& Observability functions and capabilities.
- Ensure the successful Implementation and maintenance of Splunk, Dynatrace, and the Visualization products supporting all the Monitoring and observability needs of Interac and the RTR program.
- Work with our Service Integrator to ensure our vision and roadmap are integrated into the final consolidated Interac vision.
- Ensure the products under management are fully integrated into Service Now capabilities for one consolidated ecosystem.
- Ensure onboarding of new data sources in Splunk and Dynatrace.
- Managing Splunk Knowledge Objects (e.g., fields, extractions, tags, event types, lookups, workflow actions, aliases, macros, etc.).
- Modelling data to allow for data normalization across a variety of unique data sources.
- Ensure and support the writing of Splunk and Dynatrace queries for alerts, dashboards, and reporting.
- Provide oversight and direction in the development of Customer Journey dashboard and reporting to drive enhanced availability.
- Optimizing Observability Suite to monitor applications and infrastructure.
- Tracking new releases of monitoring solutions and ensure the deployment of patches/implementing upgrades regularly.
- Building advanced visualizations in Splunk and Grafana which enhances our ability to identify and respond to issues.
- Liaising with support staff from our key vendors for troubleshooting, coordinating maintenance windows, etc.
- Creating and maintaining operational process documentation for monitoring solutions.
- Understanding application flows in a containerized/microservice environment.
- Manage, maintain and ensure performance of all monitoring systems including data retention, capacity management and performance analytics.
- Work with external business partner and customers to ensure end to end service mapping and views are created to drive improved availability across the entire ecosystem.
You bring:
- A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.
- A minimum of 2-5 years of work experience administrating Splunk and/or Dynatrace.
- Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow.
- Extensive experience working with Splunk, visualization products and/or Dynatrace.
- Experience with leading teams and providing observability vision and roadmaps.
- Experience with log and metrics collection and analysis.
- You are deeply familiar with application monitoring for Java applications \& microservices architectures.
- Experienced in writing alerts, reports, and dashboard queries in Splunk or similar.
- Experience with automated pipelines and implementations.
- Experience with alert and notification management in PagerDuty or similar.
- Proficiency in working with both Linux/Unix and Windows systems.
- Knowledge in one or more scripting languages.
- You understand ITIL service management processes.
- Skills in IT problem diagnosis and resolution.
- Strong verbal and written communication and interpersonal skills, with an ability to communicate effectively and professionally.
- A love of learning and are willing to learn new technologies and maintain industry knowledge.
- A demonstrated ability to solve difficult problems with efficient and logical solutions.
- You can stay organized, manage multiple priorities and deal with information from different sources at once while following through on projects to completion.
- Positivity and thrive under pressure.
- You are open to new ideas and change initiatives and can modify the current approach in the face of new demands.
- Experience in service decomposition in setting target KPIs.
- Experience in operating, administrating, or deploying Splunk ITSI.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Nice to have:
- ITIL V4 Certification or higher.
- Splunk Certification.
Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
- Canadian criminal record check;
- Public safety verification;
- Canadian ID cross-check;
- 5-year employment verification;
- Education verification; and
- If applicable, Credit Inquiry and Social Media Check
How We Work
Connection:
Core Values:
Compensation \& Benefits:
Education:
