Description Join Our Team as the First Enterprise Renewal Manager and Drive Retention at Scale
About Us
Requirements What you'll be doing:
- Manage the end-to-end renewal process for enterprise customers, ensuring timely and successful subscription renewals.
- Develop and execute strategic renewal plans tailored to each customer's business goals.
- Collaborate with Customer Success Managers (CSMs) to identify upsell and cross-sell opportunities during the renewal cycle for hand off to your Account Manager (AM).
- Proactively analyze customer usage data, engagement metrics, and feedback to assess renewal risks and opportunities.
- Build strong relationships with key decision-makers and influencers within customer organizations.
- Partner with Sales, Customer Success, and Finance teams to streamline the renewal process and ensure accurate forecasting.
- Continuously improve renewal workflows and methodologies to drive higher retention rates.
Who You Are
- An exceptional communicator
- Strong relationship builder
- Customer-centric
- Data-driven and analytical
- Highly organized and detail-oriented
- Tech savvy
- Naturally curious
- Adaptable and resilient
- Results-oriented
- A real team player
- ...preferably a cat person.
What You Have
- 5-7 years of professional post-grad experience.
- Proven experience in subscription renewals, account management, or customer success, ideally within a SaaS company.
- Strong negotiation and influencing skills, with a track record of achieving or exceeding renewal targets.
- Ability to analyze data and make data-driven decisions to manage renewal risks effectively.
- Proven ability to collaborate effectively with cross-functional teams to achieve shared goals.
- Experience leading technical demos and creating impactful presentations.
- Customer discovery and qualification skills, with a strong understanding of client needs.
- Solid experience with CRM systems, including data management, cleanup, and organizing account hierarchies.
- Hands-on experience with sales and customer success tools like Salesforce, Gong, Planhat, and Salesloft.
- Strong familiarity with MacOS and proficiency in Microsoft Office Suite.
COMMUNITY DETAILS AND PERKS The Bizzabo Community
