We have an immediate full-time position for one Intermediate-to-Senior I.T. Consultant. Ideally you should have attained either a post-secondary education in IT or Microsoft Certification combined with 5 years of Network Administration and Customer Support experience. The successful applicant will have exceptional client handling and service skills and will be dispatched on a daily/weekly basis to a diverse set of clients' sites throughout Calgary and surrounding towns. The primary role is to advise businesses on how to best utilize their technology for their benefit.
Key Responsibilities:
-
Needs assessment for clients
-
Problem solving for diverse clients
-
Strategic planning for clients' sites
-
Documentation and Reporting of clients' sites
-
Training and Support for clients' user base
-
Project Management including inventory, planned equipment replacement, and lifecycle management
-
Remote and Onsite Technical Support
-
Recommending technical products
-
Managing customer's site including inventory and lifecycle of network equipment
Required Skills:
-
Technical Expertise in multiple disciplines including network hardware i.e., firewalls, switches, Wi-Fi units, storage devices, servers, desktops, laptops, etc.
-
Problem-Solving skills in network hardware mentioned above as well as Operating Systems and Cloud account
-
Communication and Interpersonal Skills to present technical information to technical and non-technical audiences
-
Project Management of all assigned technical projects
-
Able to work with PSA and RMM systems to maintain diverse client sites
Applicants must meet the following criteria:
Legally authorized to work in Canada. Fluent in English. Valid driver's license. Previous work experience in Information Technology. Microsoft certifications would be ideal.
