Customer Success Manager technical expertise strategic business mindset
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Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
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Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
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Build strong relationships with key stakeholders to drive engagement and long-term success.
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Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
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Analyze customer usage data to proactively address risks and drive retention strategies.
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Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
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3+ years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
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Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
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Experience identifying upsell/cross-sell opportunities and working closely with Sales.
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Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
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A can-do approach with strong problem-solving skills and the ability to work under pressure.
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Fluent in English; additional languages are a plus.
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Ability to work remotely across EU, IL, EST time zones.
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Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.
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Work with a dynamic and innovative team in a fast-growing SaaS startup
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Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
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Enjoy the flexibility of remote work and a healthy work-life balance
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Competitive compensation package and opportunities for professional growth and development
