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" PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity
The Role Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting)
Calgary, Alberta This is not a remote work opportunity. Job Responsibilities
- Learn and develop an understanding of the PBS software
- Learn and develop an understanding of the process for training customers on the PBS software
- Learn and develop an understanding of data entry and other key tasks
- The ability to complete the payroll module
- Become an install resource without assistance
- Demonstrate the ability to prioritize tasks without direction from Team Leads
- Taking the initiative to learn new products to increase their knowledge
- Provide excellent support to our customers in our software
- Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
- Work directly with customers and train all sessions in assigned silo and if possible other silos
- Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
- Responds to both internal and external training requests in a timely manner
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Create and maintain a positive work environment
- Knowledge sharing within own silo and others within the DTO team
- Maintain documentation and update as processes change within department
- Willingness to commitment to an ongoing system of education and cross-training
- Ensure DTO queue is monitored
- Customer focus / excellent customer service skills
- Willingness to go the "Extra Mile"
- Perform other duties and responsibilities as assigned
Qualifications
- Fluent in French and English (speaking, reading, writing)
- Experience in bookkeeping/accounting
- 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset
- High School Diploma
- Computer proficient with knowledge of Microsoft Office Suite
- Strong problem solving \& trouble shooting skills
- Effective time management \& organizational skills
- Strong multi-tasking \& prioritization
- Strong documentation abilities
- Excellent communication skills
- Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required
What We Offer
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more.
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. *PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
INPBS*
