WHAT'S THE JOB?
Dana Hospitality (a part of Dexterra Group) is looking for a talented Social Media \& Engagement Coordinator. This position will be located at multiple locations within Southern Ontario. The candidate will report to the Engagement \& E-Commerce Specialist.
- Proficient in creating a variety of Social Media content that is aligned to the Dana brand and juggling multiple handles on behalf of multiple Dana units.
- Collect and create content to populate these handles with engaging, relevant, and value-adding material for customers.
- Send weekly reports regarding social media KPIs to Dana's national lead of Social Media and organically grow Digital Footprint Month-Month.
- Interact with customers to gauge customer satisfaction regarding Food Services and liaise with Dana's management team providing the pain points and work towards integrating solutions in our operations.
- Work with the food service team to generate excellent digital content regarding food processes, new offerings, and leverage cultural trends.
- Respond to questions, inquiries, and suggestions about Food Services with a winsome and professional manner to create a strong digital customer service culture.
- Determine multiple stakeholders within the unit and look for opportunities to collaborate to amplify digital viewership and build our brand.
- Manage Dana's E-Commerce environment for pre-ordering and keep it up to date with new products and offerings.
Additional Requirements:
- This is a multi-unit role that requires regular travel between various job sites.
- Applicants must have access to a reliable vehicle.
- A valid driver's license is required.
- Flexibility and willingness to travel to multiple locations on a regular basis is essential.
