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Receive new referrals and triage according to established guidelines within the Clinic/Program
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Confirm required information and retrieve relevant information from referring source
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Triage to correct clinic/physician using decision algorithms, as applicable
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Confirm triage with physicians and clinical team, as needed
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Create patient record within the Electronic Patient Record
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Schedule patient visits and coordinate required tests
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Communicate scheduled visit to appropriate individuals (referring physician, patient, etc.)
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Monitor clinic schedules to ensure all appointment slots are filled
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Provide patient with all required test information and special preparation instructions
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Provide patient with all logistical information (clinic location, etc.)
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Remind patients of appointment time or have a system in place for reminder calls
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Answer clinic-related phone calls and triage to appropriate staff member
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Follow up on "no-shows"
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Confirm physician schedule of upcoming clinics, as required
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Manage clinician cancelations
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Prepare daily patient charts for clinic
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Generate a chart for referrals and retrieve patient results not in the EPR
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File reports not in the EPR in Women's College Hospital records
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Liaise with Health Records regarding chart requests
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Book complex tests and appointments
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Exhibit a strong understanding of procedures, tests, and consult referrals to be booked within the assigned specialty
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Work with the team in the assigned clinic and ensure that team members are informed of updated schedules, room assignments and any potential changes in the clinic schedule
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Effectively communicate with all hospital clients and stakeholders
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Manage consultation letters
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Act as the "face of the hospital"
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Greet patients and visitors in a friendly, courteous and respectful manner
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Provide exceptional customer service to patients, family and visitors
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Print clinic and practitioner schedules prior to clinic, if applicable
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Verify required demographic information
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Validate health card
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Register patient visit in appropriate system for current encounter and track visits in systems as required
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Distribute and collect patient questionnaire or other forms
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Visually scan waiting room to monitor the needs of patients
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Check patients out of clinic as required, including scheduling follow-up appointments and tests
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Verify patient has all instructions and required information post-clinic visit
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Participate in process and quality improvement projects to support efficient clinic operations
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Respond to patient and provider inquiries and ensure messages are forwarded appropriately
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Manage and sort incoming and outgoing faxes and mail
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Maintain supply and currency of administrative forms, pamphlets, and supplies to be ordered and restocked when necessary
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Attend and participate in clinical and administrative team meetings and participate in patient/office improvement projects, as required
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Maintain clinical data and statistics, as required
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Follow established policies and procedures
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Provide support to clinic team, as directed
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Process paperwork for non-insured patients/procedures and associated payments
