VALUESWE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
DESCRIPTIONThe position consists of carrying out the various operations necessary to ensure the smooth running of our groups. Responsible for requesting reservations and confirming the various services for the groups and the accurate and timely facilitation of packages for Groups and providing high-quality servicing, which meets the needs of both internal and external clients. RESPONSIBILITIESActivation of groups in the CCRS system (final revision of programs with quotations) Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
Management of passenger lists (names, modifications, etc.). Sending passenger lists to different suppliers. Communicate with our customers, by phone and email, to follow up on files when necessary.
Prepare and courier all Tour Director packages
Prepare client kits for Escorted HolidaysSet up and manage package supplies
Tasks as assignedPOSITION REQUIREMENTSCollege diploma or relevant experience in the same position2 years of experience in a receptive in CanadaStrong verbal and written communication skills in French focusing on customer service for both internal and external clients
Mastery of the English language is a valuable advantage.Dynamism, autonomy, and team spirit
Resourcefulness and good stress management
Thoroughness and attention to detail
Knowledge of Canada's tourism products and geography
Knowledge of Word, Excel, and CCRS or other receptive system (an asset)Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs.
The use of the masculine in this document is for the sole purpose of simplifying the text. Only successful candidates will be contacted.
